Bradbury Fields Privacy Statement
Bradbury Fields is committed to protecting the privacy of its supporters and stakeholders and to this end we have reviewed our privacy policies in line with the new General Data Protection Regulation (GDPR) that comes into effect in May 2018.
Bradbury Fields is registered as a Data Controller with the Information Commissioner’s Office and we will only process data under the categories for which it is registered.
How we use your information
This privacy notice tells you what to expect when Bradbury Fields collects personal information. It applies to information we collect about you.
Please follow the links to the relevant section:
Who are Bradbury Fields
• We are a charitable organisation which offers a range of support to visually impaired and Deafblind adults and children across Liverpool, Knowsley and Sefton. The origins of Bradbury Fields date back to the 1857.
• Today the wide range of services Bradbury Fields has to offer allows us to provide a highly individualised and tailored approach to all our service users. We maintain the register of blind and partially sighted people in Liverpool and Knowsley, support people at the time of diagnosis, carry out assessments, and rehabilitation training to our service users, and provide a range of social and leisure and wellbeing activities, ensuring people’s rights, independence, choice and inclusion are integrated into everything we do. As a social care provider working with vulnerable people, Bradbury Fields strive not only to provide the best possible service to individuals but to generate interest, awareness and an understanding of the issues they face and the impact of this on our wider communities.
Visits to our website
• When someone visits bradburyfields.org.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
• Links to other websites
• This privacy notice does not cover the links within bradburyfields.org, linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
• A cookie is a small file which asks permission to be placed on your computer’s hard drive. By browsing this website, you agree to this policy and the file is added. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
• We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
• Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you follow Bradbury Fields on social media and contact us through any such third party sites you will need to make sure you are familiar with privacy policies and settings for those particular sites.
We do not collect, hold or use any data about you from our social media sites. Bradbury Fields can take no responsibility for issues relating to privacy of information for social media or third party sites that you may use.
Subscribers to mailing lists
If we hold your information on our mailing list your details will only be used by Bradbury Fields – we will never sell or swap your details or give your information to other organisations to use for their own purposes.
We have more than one mailing list. Currently we send emails to those that subscribe to receiving information by email about events that Bradbury Fields hold.
We also have a mailing list for our newsletter which we send out approximately 4 times per year. You can select your preferred format to receive our newsletter:
audio, large print, braille or email
You are free to change your mind about giving consent to receiving mailings either by post or email at any time:
email email@example.com, or
call 0151 221 0888
Emailing Bradbury Fields
We use secure email systems to encrypt and protect email traffic using Microsoft 365. If your email service does not support this, you should be aware that any emails we send or receive may not be protected in transit. In the event of data sensitive material needing to be sent over the internet we will password protect this to control access to this material to ensure legal compliance.
We will also monitor all email traffic sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Making a complaint, compliment or suggestion.
At Bradbury Fields we always aim to provide high quality services to everyone who accesses them. However, we are aware that occasionally we don’t get things right.
Your views are important to us. If you don’t tell us what is wrong, we won’t know how to improve. We will do our best to put things right and prevent them from happening again.
Compliments and suggestions
We don’t just want to hear about what is going wrong, we would also like to hear from you about services that are delivered well.
Definition of a Complaint
At Bradbury Fields we consider a complaint to be an expression of dissatisfaction with any of our services or projects which requires a response.’
A complaint is treated seriously whether it is made in person, by telephone, by letter, by fax, by email, or through our website.
Who can make a complaint, compliment or suggestion?
Complaints, compliments and suggestions are welcomed from service users, their relatives or carers, professionals, and persons affected as a result of the services we provide.
All complaints will be dealt with in a confidential manner.
How to make a complaint, compliment or suggestion.
You can make a complaint, compliment or suggestion in a number of ways. Remember to provide contact details so that we can respond to you. You can:
• Speak directly to the staff member who is working with you or contact their Line Manager.
• Write to the CEO, The Bradbury Centre, Youens Way, Liverpool L14 2EP or email him: firstname.lastname@example.org
• Telephone: 0151 221 0888
Complaints about our use of your data.
Bradbury Fields tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Bradbury Fields’ collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
All comments, queries and requests relating to our use of your information are welcomed. You have the right to request a copy of information that we hold about you.
Right to access to your information
If you would like a copy of some or all your personal information we hold about you, please write or email our CEO, Philip Longworth at email@example.com.
We are obliged by the General Data Protection Regulations to respond within 30 days of receipt of your request
More information about the regulation and about your rights can be found on the website of the Information Commissioner at www.ico.org.uk
If we do hold information about you, you can ask us to correct any mistakes.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need by email.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
You can also get further information on:
• agreements we have with other organisations for sharing information
• circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics
• our instructions to staff on how to collect, use and delete personal data
• how we check that the information we hold is accurate and up to date
Job applicants and current and former employees
Bradbury Fields is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us on 0151 221 0888 or email@ firstname.lastname@example.org
What will we do with the information you provide to us?
All of the information you provide during the process will only be used for the purpose of progressing your application, to maintain your contract of employment or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
What information do we ask for, and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.
We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team and hiring managers will have access to all of this information.
You will also be asked to provide equal opportunities information. This is not mandatory information – if you don’t provide it, it will not affect your application. This information will not be made available to any staff outside of our recruitment team, including hiring managers, in a way which can identify you. Any information you do provide, will be used only to produce and monitor equal opportunities statistics.
The hiring manager shortlists applications for interview. They will be provided with your application with your name and contact details but not with your equal opportunities information if you have provided it.
We might ask you to participate in assessment days; complete tests or occupational personality profile questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test or we might take interview notes. This information is held by HR for the duration of the recruitment process then confidentially destroyed.
If you are unsuccessful following assessment for the position you have applied for, we may ask if you would like your details to be retained in our talent pool for a period of six months. If you say yes, we would proactively contact you should any further suitable vacancies arise.
If you pass the interview stage then we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to an offer of employment. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their suitability for the position applied for.
You will therefore be required to provide:
• Proof of your identity – you will be asked to produce original documents at interview, we will take copies.
• Proof of your qualifications – you will be asked to produce original certificates at interview, we will take copies.
• You will be asked to complete a DBS criminal records check to declare any unspent convictions (subject to the position being eligible for DBS).
We will contact your referees, using the details you provide in your application, directly to obtain references
If we make a formal offer of employment we will also ask you for the following:
• Bank details – to process salary payments
• Emergency contact details – so we know who to contact in case you have an emergency at work
• You will be auto enrolled onto Bradbury Fields Occupational Pension Scheme as per the Government regulations
• Post start date
Our Code of Conduct requires all staff to declare if they have any potential conflicts of interest. If you complete a declaration, the information will be held on your personnel file.
How long is the information retained for?
If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment. This includes the reference number and date of your DBS clearance, fitness to work, records of any security background checks and references.
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.
Information generated throughout the assessment process, for example interview notes, is retained by us for 6 months following the closure of the campaign.
Equal opportunities information is retained for 6 months following the closure of the campaign if you are not successful.
How we make decisions about recruitment?
Final recruitment decisions are made by hiring managers and members of our recruitment team. All of the information gathered during the application process is taken into account unless stated otherwise.
You are able to ask about decisions made about your application by speaking to your contact within our recruitment team
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 18 May 2018
How to contact us
Nicky Barnett, Bradbury Fields, The Bradbury Centre, Youens Way, Liverpool L14 2EP
Telephone: 0151 221 0888